Shipping policy

Discover our delivery conditions, coverage areas and shipping process for your E-Raaga orders.

E-Raaga offers express delivery throughout the African continent. Our logistics network extends through partner offices and relay points to cover a wide pan-African area, in line with our goal of expanding to 10 countries within 5 years.

Africa

Complete coverage of the African continent with express delivery

Europe

Delivery to major European cities

America

Service available in North and South America

Asia

Expanding network to Asian markets

Logistics costs are calculated on a custom basis and include, but are not limited to:

Evaluation and Quote

Analysis of client needs and personalized transport cost calculation

Logistics Preparation

Transport organization, secure packaging and document preparation

Shipping and Tracking

Secure shipment with tracking number and regular updates

Our team keeps you informed at every step of the shipping process, from pickup to final delivery.

E-Raaga offers complete flexibility in supply chain management:

International Transport

Quality Control at Origin

Customs Clearance

Final Delivery (Last Mile)

E-Raaga Option

Client Option

Handled by our reliable partners

Can be managed by the client's freight forwarder

Mandatory and performed by E-Raaga

Non-negotiable to ensure reliability

Handled by our local agents

Can be managed by the client's customs broker

Organized by E-Raaga to the final destination

Can be picked up by the client at our office/relay point

The quote will be adjusted based on the operations the client chooses to manage themselves.

Delivery times are always estimated and communicated in the final quote. Air transport: generally faster. Sea transport: used for large equipment.

Standard Delivery

15-30 business days depending on destination

Express Delivery

7-15 business days with priority tracking

Times may vary depending on customs conditions and exceptional events.

The client accesses an integrated digital platform for real-time tracking and downloading administrative documents.

Tracking number provided

Real-time updates

Delivery confirmation

Commercial invoice

Customs documents

Certificate of origin

All our shipments are insured. In case of damage or loss, our team quickly processes claims according to our general terms and conditions.