Help centre

Add products to your cart in the quantities you need: volume pricing applies automatically. For large quantities, made-to-order products or products that require import documents, click “Request a quote”.

It is a unit price that goes down as the quantity goes up. The price tiers are shown on the product page, and the tier reached and the amount saved are shown in your cart.

Some products are only sold from a minimum quantity and in multiples of their pack size, for example by the carton. The product page says so, and the nearest valid quantity is suggested to you.

Register your company in your account (registered name, IFU, RCCM, address). Once our team has verified your account, business prices apply automatically where they exist.

Yes. Business customers have quick order: type or paste product references and quantities, one per line, and each line is checked before it is added to the cart.

Costs are calculated in the cart by our system, based on the delivery method, destination, weight and volume of your order. You always see them before you confirm.

Sea freight is charged per cubic metre and air freight per kilogram. The estimated cost of each option is shown in the quote request, and the final amount appears in the quote.

No, in-store pickup is free.

No. The summary shows the price of the items, discounts, shipping costs and taxes, and the payment button shows the exact amount to pay.

Yes, local delivery can be free above a certain amount, depending on the area. Your cart shows how much more you need to spend. Some Raaga Club tiers also include free local delivery.

Yes. Send a sourcing request: describe the product, add photos if you have any, and give the quantity and your approximate budget. Our team looks for the product with suppliers in China or Dubai and sends you a quote.

No. You receive a quote that you are free to accept, decline or ask us to change.

Yes. In the quote request, you can upload a pro forma invoice, a purchase order or any other useful document, in PDF, JPG, PNG or DOCX format.

The product is in local stock, so it can be delivered or collected in store quickly. The time until it is ready is shown when you order.

The estimated lead time is 15 to 30 days. The expected date of each step is shown in your order tracking.

The estimated lead time is 7 to 15 days. The expected date of each step is shown in your order tracking.

The estimated response time is shown as soon as you send your request, along with its reference number. You are notified through your chosen channel as soon as the quote is ready.

If an expected date is missed or revised, the new date and the reason for the delay are shown in tracking, and you are informed.

For orders imported by E-Raaga, customs clearance is one of the tracked steps up to arrival in Burkina Faso. The quote states what is included in the price.

Depending on the products, you may be asked for a pro forma invoice, a purchase order or another import document. The quote request shows which items each document relates to.

Yes, products in local stock are already in Burkina Faso, so there are no customs formalities for you to complete.

Yes. Choose the “My freight forwarder” option in the quote request and give their name, address and contact details. International shipping is then excluded from our estimate.

Consolidated shipping groups several orders in the same container or shipment. You only pay for the volume or weight of your own goods.

It lets you import small and medium quantities without filling a whole container, which keeps your shipping costs down.

Tracking shows the container or air waybill number and each step: loading, departure, transhipment, arrival at port, customs clearance and arrival in Burkina Faso. You are notified at every step.

Orange Money, Moov Money and bank cards, through our payment provider Ligdicash. Cash on delivery is available when the order is eligible, and bank transfer for business orders above a certain amount.

All payments are made in CFA francs (XOF). If you display prices in euros or dollars, those amounts are for information only, and the exact amount charged in XOF is shown before you pay.

Yes. You enter your details on our payment provider’s page: E-Raaga never sees or stores your card number or PIN. No one at E-Raaga will ever ask you for your PIN.

Once you accept the quote, you pay a deposit, the amount of which is shown on the quote, then the balance when the goods arrive. Every payment appears in your account.

No order is confirmed and no money is taken without confirmation from the provider. You can try again or choose another payment method; submitting twice never results in a double charge.

Yes, for example a relative living abroad or your company’s accountant. Send them the order’s payment link: they pay in XOF without accessing your account.

The delivery areas available to you and their costs are shown in the cart based on your address. You can also collect your order free of charge from one of our stores.

Choose in-store pickup when you order. When it is ready, you receive a pickup code (QR code and short code) to show at the store.

From your account, or without an account on the Tracking page using your order number and the email you used. A tracking link is also sent to you by email.

Yes. Enter a different recipient with their name and phone number. It is ideal if you live abroad and want to send something to your family in Burkina Faso.

Yes, you have 14 days after delivery to request a return from your account, giving the reason and photos if needed. You then receive a refund or store credit.

No. You can order or request a quote as a guest after verifying your phone number with a code. An account, however, lets you track your orders, download your invoices and enjoy the Raaga Club.

Yes. By default, you receive a one-time code by email. A password is optional.

Sign in with your email or phone number and the code you receive. For your security, your old password has not been carried over, but you can create a new one if you wish.

In the “My data” section of your account, you can view, correct, export (JSON or CSV) and delete your data. A deletion request is carried out within 30 days.

Your invoices are available as PDFs in the “Invoices” section of your account.

It is E-Raaga’s free loyalty programme. You become a member automatically when you create your account, and you earn points, called Raaga, with every purchase.

You earn Raaga on your purchases, excluding shipping costs, plus bonuses for certain actions such as your first purchase, a review with a photo or a successful referral. Full details are in the Raaga Club rules.

Points from an order stay pending until delivery, then become confirmed at the end of the 14-day return period. Only confirmed points can be used.

In the cart or at the payment step, choose how many points to use: the discount and your remaining balance are shown instantly, within the limits set by the rules.

Your tier depends on the value of your delivered purchases over the last 12 months. Each tier offers extra benefits, and your Raaga Club area always shows your progress towards the next tier.

Yes, confirmed points expire after the period set in the rules. You are warned before they expire through your chosen channel.

Share your referral code or link with friends and family, for example on WhatsApp. The person you refer gets a discount on their first order, and you receive a reward once that order has been delivered and its return period has ended.

In the “Referrals” section of your account, along with your share link and QR code. You can customise your code once.

Your referral area lists the people you have referred (first name and initial), the status of each one and your total rewards.

Yes. Rewards are capped and self-referral is not allowed. The full conditions are set out in the referral terms.