Privacy Policy
Updated on 14 October 2026 · Version 2
> Legal review required before production (A-02). Text carried over from the AlloDeals platform for the test environment. This policy describes how E-Raaga collects, uses, protects and manages the personal and professional information of users of its B2B platform, in accordance with applicable data protection laws.
Publisher
- Registered office
- Quartier Koulouba, centre-ville, Ouagadougou, Burkina Faso
- Phone
- +22644902525
- Allodealscom@gmail.com
1. Information Collection
We collect the information necessary to provide our B2B import, quotation and logistics services.
1.1. User-Provided Information
When creating an account, submitting a quote request or managing an order, we collect in particular:
Identification data: Last name, first name, email address, telephone number, registered office address.
Professional data: Company name and legal form, tax identification number or trade register, sector of activity.
Transaction data: Order details, logistics preferences, quote history.
Documents: Copies of administrative, commercial or customs documents uploaded by the customer (licenses, mandates, etc.).
1.2. Usage Data
We collect information about how you access and use the platform, including IP address, browser type, pages viewed and connection times, to improve the usability and security of the service.
2. Use of Information
The information collected is used exclusively for the following purposes:
Quote and Order Management: Process quote requests, issue final quotes, execute and track orders.
Logistics and Customs: Use data for shipping, customs clearance and delivery of goods.
Legal Compliance: Verify the legitimacy of client companies and uploaded documents to comply with international and local regulations (anti-money laundering, customs).
Communication: Send notifications related to orders, quotes or important service updates.
3. Sharing and Disclosure of Information
E-Raaga undertakes not to sell, rent or exchange your personal data. Information may be shared only in the following cases:
Legal Obligation: If required by law, regulation, legal proceedings or enforceable government request.
4. Data Security
We implement robust technical and organizational measures to protect your data against unauthorized access, disclosure, alteration or destruction. This includes encryption of login data and securing the document upload space.
5. Data Retention
We retain customer data and documents as long as necessary for managing the business relationship, complying with legal obligations and maintaining our business records.
6. User Rights
In accordance with applicable regulations, you have the right to access, rectify and delete data concerning you. To exercise these rights, please contact E-Raaga at the address provided in the Contact section.